Cancellation Policy
In order to provide the highest level of service with top guides and guaranteed tour departures, cancellations and amendments may be subject to fees. The policy applies to all group and private tours listed and booked through info@eternalwondertours.com or Ersel Turizm Ltd. Şti., on a per person and per tour basis.
Package Tours & Activities
- Cancellations received greater than 7 Days prior to tour commencement are fully refundable.
- Cancellations received within 7 Days of tour commencement are non-refundable.
- independently Cancellation time; If Tours & Activities needs 3rd party services which already purchased (example: Flight Tickets), This costs can be non-refundable or partial-refundable according to 3th part service provider’s cancellation policy.
- Amendment requests are subject to availability and price changes.
Private and Small Group Tours & Activities
- Cancellations received greater than 24 Hours prior to tour commencement are fully refundable.
- Cancellations received within 24 Hours of tour commencement are non-refundable.
- independently Cancellation time; If Tours & Activities needs 3th part services which already purchased (example: Flight Tickets), This costs can be non-refundable or partial-refundable according to 3th part service provider’s cancellation policy.
- All amendments made to private tours may be subject to an administrative fee up to 20%.
Changing Tours & Activities Date and Time
- In the event of changing tours & activities to a next date, first date is operative for cancellations.
- In the event of changing tours & activities to a earlier date, last date is operative for cancellations.
Late Arrivals & No Shows
Late arrivals and no shows are non-refundable. This is applicable to any tour participant that fails to arrive, or arrives after tour departure.
Changes to this Policy
From time to time, the terms of this policy may change at the Company’s discretion. In the event of such changes, the new policy will apply for all tours booked after the date and time of the policy change. For any further questions about our cancellation policy, please feel free to e-mail us at info@eternalwondertours.com
If you’re planning a trip to Istanbul there is no need to look any further. We already miss our “son in Istanbul.”
Accommodating to our schedule. Airport transfers were simple and as scheduled. Burak had a great demeanor, very knowledgeable, and flexible to our nee...
Berk was amazing and so patient knowing that I had a long flight prior to meeting with him for the tour. He helped me with my bag throughout the entir...
Berk was incredible! Took me all the places I wanted to see and was very accommodating with all my wishes. I had a great time with the company and the...
Still thinking about that Bosphorus tea break with my mate – spring sun, soft breeze, city skyline glowing. Our guide kept pointing out tiny details o...
We booked with Eternal Wonder Tours last minute for our layover. The respons was very quick and clear, and the transfer to the city was smooth.
Berk was a wonderful, knowledgeable, passionate tour guide who made this one of the most best experiences we have ever had. He scheduled everything fr...
I arranged a tour with Eternal Wonder for my layover in Istanbul. Unfortunately, my flight from Athens had technical difficulty and I connected with m...
Good organization and everything was easy to access. The whole experience was smooth and well arranged. Recommend it.
Overall, the tour was very good. They were very attentive to our arrival, the vehicle used for the transfers was good, and the guide, Berat, was excel...
Wonderful experience on a cold day. It was a good experience of all the major attractions. The tour guide was very knowledgeable and friendly
Great time with the personal tour guide. The schedule allowed us to explore Istanbul at our own pace. Very informative and attentive guide. Everything...